Overview

Thank you for visiting the ISIC website. There is a vast array of information about the hospital, its systems and processes which as a patient, may seem daunting to you. To help you navigate your way through the hospital system, we have prepared a guide to explain the various facilities and activities that you may encounter. 

Starting from the beginning, our Admissions Guide gives you as much information as you may need on what happens to you when you are admitted to the hospital. You will also find useful FAQs on hospital bills and use of Medisave. 

Our Services Guide takes you through the outpatient clinic services, emergency services and a listing of convenience and retail facilities. 

We have also prepared some general information on hospital charges. Please note that the fee schedules are meant only as a guide to help you make an informed choice. Actual charges billed will depend on the length of stay, type and complexity of treatment and number of procedures. 

Information on patient support resources such as health screening, post-hospitalisation care services, patient education and volunteer services can also be accessed here.

For Patients
Our Commitment to Patients
Care & Respect
Confidentiality & Privacy
Information about your treatment
Your Responsibilities
Feedback

For Patients

ISIC has a strong tradition of excellence in providing high quality health care services. Our staff are committed to making your stay both comfortable and worry free.

We aim to be helpful, responsive and considerate to all our patients and visitors, and to provide you with a high level of service.

We would welcome your comments and suggestions about your hospital stay.

OUR COMMITMENT TO PATIENTS

Protecting the interests of patients and their families

Indian Spinal Injuries Centre (ISIC) is committed towards delivering quality service and ensuring the best outcomes for our patients. We aim to serve you, our patients and your families by providing quality healthcare built on values of compassion, respect, and integrity. As your healthcare provider, our medical professionals endeavour to treat your medical condition and safeguard your well-being regardless of your age, race, language, religion or social status. 


Care and Respect

1. At ISIC, you shall be treated with dignity and in a humane and safe environment. Your personal safety includes being free from physical restraints or seclusion, unless required as part of your overall medical treatment. Appropriate protection will be accorded to the disabled, elderly and those with special needs. 


2. We respect your personal values, religious and ethnic beliefs; and your need for privacy. You may express your religious and/or ethnic practices so long as they do not cause disharmony or conflict. If you require support in this area, please inform your nurse in the ward who can arrange for a visit by a religious counsellor. 

3. Making decisions about medical treatment for a serious illness can be difficult for you and your family. If necessary, the Admn. Officer will look into problems on management with patient and family input. 



Confidentiality and Privacy

1. When you are a patient at ISIC, we keep records of your visit. We are bound by law and professional ethics to keep your medical records, including Electronic Medical Records2, and all aspects of care rendered to you strictly confidential. 

2. This information will only be shared by those involved in providing care for you. 

3. This information may also be shared with other staff in the hospital administration for the purpose of hospital operations, e.g. monitoring of the services rendered by our staff to you. 

4. ISIC is a hospital that provides training to furture generations of healthcare professionals. We are also a major centre for medical research in this region. Thus, there may be a need to view medical records for medical research and training, as authorised by law or the hospital. However, those who view your records are under legal obligation not to disclose them to anyone. 

5. We may also be required by law to disclose the information in certain circumstances, such as for the purpose of notification of infectious diseases. 

6. Other than for the abovementioned instances, we will obtain written authorisation from you should we need to release your information to others. 

7. We will conduct consultation, examination, treatment and case discussion discreetly and with respect to your personal privacy. 

Explanation and Information about Your Treatment

1. You are entitled to information on your medical condition, conveyed in a way you can understand. This information shall include, except in emergencies and where applicable:
Treatment options (including surgery process)
Known outcome
Known risks of treatment
Known risks and consequences of non-treatment
Estimated hospital bill
Plan for your continuous care after discharge
The names of the healthcare professionals responsible for your treatment. 



2. In addition, you may also request:
- A copy of your medical report in accordance to the hospital's policy
- An explanation of your hospital charges
- Any additional information or queries you may have about your stay in the hospital. 

3. The information provided will help you decide whether to give consent to, or refurse the proposed treatment and/or procedure. 

4. However, if you choose not to undergo treatment, or leave the hospital against the doctor's advice, to the extent permitted by law, you may do so after signing a form to request discharge against medical advice. 

5. You will accept full responsibility for the consequences as a result of your decision. 




Your Responsibilities

While we have a responsibility to safeguard your interests as our patient, it is important for you to play your part in the entire treatment process. We want to give you the best possible care that meets your needs and to address the anxieties of your family. We ask that you and your family: 


1. Provide complete information on your medical history (including allergies and medicines you are taking), financial circumstances, and other relevant details to enable us to help you; 

2. Comply with the treatment plan given to you by our healthcare professionals; 

3. Inform us when you encounter problems that prevent you from complying with the treatment plans; 

4. Advise us of changes in your medical condition; 

5. Be responsible in meeting the required fees and charges for the medical services provided to you; 

6. Appoint a decision-maker to represent your wishes about your care to us, in the event that you are unable to do so; 

7. Treat all staff and other patients and visitors with due respect and courtesy; 

8. Comply with the hospital's regulations such as policy on visitation; 

9. Ask questions when you do not understand any instruction, so that we know you are capable of taking care of yourself at home after discharge. 



Feedback

We value your feedback on our continuous efforts to improve our services for the benefit of our patients. If you have any suggestions or wish to share your experience about our services, you may complete the Feedback Form or contact our Quality Management Department at Tel: 4225 5225. You can also submit your feedback using our online form. 

We thank you for placing your trust in us, and we wish you a restful and pleasant stay or visit at ISIC. Our staff are always here to help, so please approach us if we can make your visit or stay more comfortable. 


Thank you for choosing Indian Spinal Injuries Centre (ISIC). 

The cornerstone on which ISIC  was built still remains - we hold the interest of our patients paramount. At ISIC, your interest is at the centre of everything we do. We strive to provide you with the best possible care and ensure that your stay with us is pleasant and comfortable.

To help you navigate your way through our hospital system, we have prepared a comprehensive guide to explain the various facilities and services available in ISIC. 

Right from the onset, our Admissions Guide provides you as much information as you may need on what happens to you when you are admitted to the hospital. You will also find useful and relevant information on hospital bills and use of Medisave. 

Our Outpatient Services Guide takes you through the outpatient clinic services. 

We have also prepared some general information on Hospital Charges. Please note that the fee schedules are meant only as a guide to help you make an informed choice. Actual charges billed will depend on the length of stay, type and complexity of treatment and number of procedures. 

For the convenience of patients, we have also made it possible for them to make, change or cancel their appointment with ISIC through our Online Appointment system. If you wish to request for your medical records or inform the hospital of your change of address, simply check out our Request for Medical Report or Changing Your Address sections.

Information on patient support resources such as Health Screening and Health Education can also be accessed here.

So, take your time to navigate through our hospital system, from the comfort of your home!